We’re glad you asked. Duo is structured as a collaboration between you and us, so there’s going to be moments where we need your input and direction to keep things moving and ensure you’re getting the most value each month.
Also, Duo is best used for short orders, not highly complex projects. There may be instances where some asks are just too complex and/or long-term (think: building a prototype or a digital platform). In those cases, we may propose breaking up the project into smaller requests or defining a separate scope of work, timeline, and budget to get it all done.
Finally, we don’t issue refunds due to the high quality and creative nature of our work. We offer unlimited revisions during the time of your subscription, and you can always pause or cancel anytime.